Last updated: March 13, 2019
Coinrapid Limited is a private limited company incorporated in England and Wales with company number 10871497 and whose registered office is 130 Old Street, London EC1V9BD, United Kingdom. Coinrapid Limited is an authorised electronic money institution authorised and regulated by the UK Financial Conduct Authority ("FCA") with register number 10871497. Rapid Technologies International Limited is a data controller for e-wallet transactions originating from the EEA. coinrapid UK, Ltd, is a private limited company incorporated in England and Wales with company number 168,701 and whose registered office is New Horizon Building, Ground Floor, 3½ Miles Philip S.W. Goldson Highway, Belize City, Belize.
Coinrapid UK, Ltd, based in the United Kingdom and handles Digital Currency transactions originating from the EEA. Coinrapid UK, Ltd is the data controller for cryptocurrency transactions. We provide instructions to coinrapid, Inc. ("coinrapid"), to process such transactions on [coinrapid.com](Coinrapid.com), and to handle various administrative and organisational matters on our behalf related to such transactions.
We collect personal information to provide you with our Services. When we require certain personal information from users it is because such information is relevant for specified purposes. Any information you provide to us that is not required is voluntary.
For example, we collect personal information when you use or request information about our Services, subscribe to marketing communications, request support, complete surveys, or sign up for a Coinrapid event or webinar. We may also collect personal information from you offline, such as when you attend one of our events, or when you contact customer support. We may use this information in combination with other information we collect about you.
In addition, we may collect personal information disclosed by you on our message boards, chat features, blogs and our other services to which you are able to post information and materials. Any information that is disclosed in those forums becomes public information and may therefore appear in public ways, such as through search engines or other publicly available platforms, and may be "crawled" or searched by third parties. It could also be read, collected or used by other users to send you unsolicited messages. Please do not post any information that you do not want to reveal to the public at large.
You are free to choose whether to provide us with the types of personal information described below, but we may not be able to serve you as effectively or offer you some or all of our Services when you choose not to share certain information with us.
Here are some examples of the types of personal information Coinrapid collects and how we may use it:
When you create an account or use Coinrapid Services, we, or our affiliates' vendors acting on our behalf may collect the following types of information: your name, date of birth, driver number ID, personal ID, address, phone, email, full bank account details and/or credit card numbers that you link to your coinrapid Account or input when you use Coinrapid Services. Coinrapid will use this information to fulfill your requests and provide the relevant Services.
If you seek permissions to raise Digital Currency buy and sell limits associated with your coinrapid Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government-issued identification, a photo of you, or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
Whenever you contact us or respond to our communications (e.g., email, telephone, written), we receive your contact information and any other personal information you choose to provide us. Coinrapid will use such information to fulfill your requests or to provide Services.
You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorisation.
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customised experience. In general, we use personal information to create, develop, operate, deliver, and improve our Services, content and advertising, and for loss prevention and anti-fraud purposes. Examples of how we may use this information include:
To provide you with Coinrapid Services and customer support that you request.
To process transactions and send notices about your transactions.
To verify your identity by comparing your personal information against third-party databases.
To send administrative or account-related information to you.
To better understand our customers and end-users and the way they use and interact with coinrapid-owned or -operated websites, mobile apps, and Services.
To provide a personalised experience, and implement the preferences you request.
To customise, measure, and improve Coinrapid Services and the content and layout of our website and applications.
To enhance security, prevent fraud, monitor and verify identity or service access, combat spam or other malware or security risks.
To deliver targeted marketing, service update notices, and promotional offers based on your communication preferences (where this in accordance with the law).
To communicate with you about our events or our partner events.
To prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms.
To resolve disputes, collect fees, and troubleshoot problems.
To comply with legal obligations.
To enforce our agreements with third parties.
For quality control and staff training.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may choose not to have your personal information shared with third parties where we rely on consent as the lawful basis for processing your personal information. You may also choose not to allow us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorisation. If you choose to limit the use of your personal information, certain features or Coinrapid Services may not be available to you.
From time to time, we may obtain information about you from third party sources as permitted by applicable law, such as public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms.